Privacy Policy

AIWA Properties is a Lahore-based real estate investment advisory and brokerage firm. We help local and overseas Pakistani investors evaluate, select, and book residential and commercial property in Lahore, Islamabad, and Multan. We operate this website at aiwaproperties.com and communicate with clients primarily via WhatsApp, email, and phone.

When this policy says "AIWA," "we," "us," or "our," it means AIWA Properties and its team. When it says "you" or "your," it means anyone who visits our website or contacts us.

We collect two types of information:

• •Meta Pixel (Facebook/Instagram): We use Meta's advertising pixel (Pixel ID 2020874025093215) on our website. This pixel records page visits and allows us to show relevant ads on Facebook and Instagram to people who have previously visited our site. Meta may also use this data to build "lookalike audiences" of people similar to our visitors.

• •Google Ads & Analytics: We run advertising campaigns on Google Search and Display networks. Google's tracking tags allow us to measure which ads lead to inquiries and to show our ads to people who have expressed interest in Pakistani real estate. If you arrived at our site from a Google Ad, Google records that interaction.

• •Cookies: Our website uses cookies to function properly and to support the advertising tools described above. See our Cookie Policy for details.

We use your information only for legitimate purposes:

To respond to your inquiries. If you contact us, we use your details to get back to you — nothing more. We do not add you to marketing lists without your consent.

To improve our website. Anonymised traffic data helps us understand which pages are useful, which load slowly, and where people drop off — so we can make the experience better.

To run advertising campaigns. We use Meta Pixel and Google Ads data to show our ads to people who are likely to be genuinely interested in property investment — and to avoid wasting your time with ads for things you have no interest in. This is how we keep our advisory service accessible without charging you for browsing the site.

To comply with legal obligations. In rare cases, we may need to retain or share information if required by Pakistani law or a valid legal request.

We do not sell your personal information to third parties. We do not use your information for purposes beyond what is described here.

We share limited data only where necessary:

Meta Platforms (Facebook/Instagram): Our Meta Pixel sends anonymised visit data to Meta so we can run retargeting ads. Meta's own privacy policy governs how they handle this data. You can review it at facebook.com/policy.

Google LLC: Our Google Ads tags send conversion and visit data to Google for ad measurement and targeting. Google's privacy policy applies to data processed on their infrastructure.

Hosting and infrastructure: Our website is hosted on Vercel (Vercel Inc., USA). Vercel processes web requests on our behalf under standard data processing terms.

WhatsApp (Meta): When you message us on WhatsApp, that communication passes through Meta's servers per WhatsApp's own terms and privacy policy.

We do not share your name, phone number, or email with any developer, property company, or third-party business without your explicit consent.

If you are based in Pakistan: Pakistani data protection is governed by the Personal Data Protection Act. You have the right to know what personal data we hold about you and to request its correction or deletion. Contact us at info@aiwaproperties.com.

If you are based in the UK or European Union: You have additional rights under GDPR / UK GDPR, including the right to access, rectify, erase, or restrict processing of your personal data, and the right to data portability. If you believe we have handled your data incorrectly, you may lodge a complaint with your local data protection authority (e.g., the UK ICO at ico.org.uk).

For everyone: You can opt out of personalised advertising from Meta at facebook.com/ads/preferences and from Google at adssettings.google.com. You can also block or delete cookies via your browser settings — see our Cookie Policy for instructions.

To exercise any of these rights, email us at info@aiwaproperties.com. We will respond within 30 days.

We keep inquiry records (name, contact details, property interests) for up to three years so we can assist you if you re-engage with us later. If you ask us to delete your information, we will do so promptly unless we are legally required to retain it.

Advertising pixel data (visit logs processed by Meta and Google) is retained according to those companies' own policies, which you can review on their respective sites.

We take reasonable steps to protect your information. Our website uses HTTPS encryption. Inquiry data is handled by a small, trusted team. We do not store payment card details — all property bookings and financial transactions take place directly with the developer.

No system is completely immune to breaches. If we ever become aware of a security incident affecting your data, we will notify you as required by applicable law.

Our website is intended for adults making property investment decisions. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

We may update this policy from time to time — for example, when we add new features or when laws change. The "Last updated" date at the top of this page will always reflect the most recent version. Material changes will be noted on our website. Continued use of the site after an update means you accept the revised policy.

If you have questions about this policy or how we handle your data, please reach out:

Email: info@aiwaproperties.com WhatsApp / Phone: +92 326 909 9990 Address: AIWA Properties, 3rd & 5th Floor, 168-A Side Commercial, Gulmohar Block, Sector C, Bahria Town, Lahore 53720, Pakistan